In This Section
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Facility Accreditation Department
Administrative Staff
Claudia Zacharias, MBA, CAE
President and CEO
410.581.6222, ext. 402
claudia.zacharias@bocusa.org
Claudia is responsible for leading the implementation of the Board of Directors’ vision and strategy and is fully committed to seeing BOC continue to grow and prosper. She provides guidance to her staff on daily operations and planning for future goals. She likes to find opportunities to communicate directly with certificants, suppliers, and others, and enjoys meeting people at industry events.
Harry “JR” Brandt, BOCO, CO, LO, CTO, CII
Director of External Relations
410.581.6222, ext. 418
jr.brandt@bocusa.org
JR represents BOC’s interests before legislative bodies, associations, trade groups, and others. He leads BOC’s efforts in government advocacy and third party payer recognition for BOC practitioners and facilities. He also oversees BOC Facility Accreditation Surveyors and ensures that they conduct professional and efficient on-site surveys.
Jeff Price, MCP
Director of Operations
410.581.6222, ext. 413
jeff.price@bocusa.org
Jeff is responsible for the integration of financial operations, technology, and quality management for the Facility Accreditation and Certification programs. Jeff also works closely with staff to develop and implement strategies to improve processes and deliver excellent customer service.
Carli Cohen
Marketing & Creative Design Coordinator
410.581.6222, ext. 414
carli.cohen@bocusa.org
Carli is responsible for implementing BOC’s marketing strategy to improve communication with our stakeholders and upholding customer satisfaction. She is also responsible for building BOC’s brand awareness and solidifying BOC’s competitive image in the marketplace.
Lisa Bond
Special Projects Coordinator
410.581.6222, ext. 407
lisa.bond@bocusa.org
Lisa is responsible for managing trade-show-related activities, as well as creating and editing written copy and presentations that reflect the organization’s brand, quality and service orientation. She works with the Marketing Coordinator to build BOC’s brand awareness and solidify BOC’s competitive image in the marketplace. She also provides administrative support to the President / CEO.
Eloise Bensberg, CPA
Senior Accountant & Human Resources Manager
410.581.6222, ext. 404
eloise.bensberg@bocusa.org
Eloise provides support for Facility Accreditation and Certification, as well as for our administrative staff, by providing financial reporting and analysis to support strategic decision making. She also leads the annual budget process, administers accounting of all financial transactions, and manages the human resources function at BOC.
Certification Department
Jan paul Miller, M.A., M.Ed. 
Director of Certification
410.581.6222, ext. 403
janpaul.miller@bocusa.org
Jan paul strives to make every customer interaction a satisfying experience. He directs the certification application process and is working to make it as efficient and customer friendly as possible. Jan paul oversees the testing component of the certification process and works closely with BOC's subject matter experts and vendors. He also represents BOC at professional and industry events.
Karen Lawson
Accounts Receivable & Continuing Education Coordinator
410.581.6222, ext. 401
karen.lawson@bocusa.org
Karen reviews and approves course provider programs for BOC practitioners. She is responsible for processing certification payments, as well. Karen often assists with customer inquiries regarding the certification process.
Wendy Solomon
Certification Coordinator
410.581.6222, ext. 400
wendy.solomon@bocusa.org
Wendy coordinates the video practical exam review process. She also processes certification applications and communicates with applicants regarding exam scheduling and results. She assists the Director of Certification with the activities of the education and test development committees.
Michelle Yoon
Certification/External Relations Coordinator
410.581.6222, ext. 405
michelle.yoon@bocusa.org
Michelle communicates with fitter schools, and meets with and speaks to prospective certificants on behalf of BOC. She processes applications for continuing education credits and provides administrative support to BOC’s external relations director.
Facility Accreditation Department
Wendy Miller, BOCO
Director of Facility Accreditation
410.581.6222, ext. 406
wendy.miller@bocusa.org
Wendy ensures excellent customer service and high quality work processes for BOC’s current and prospective accredited DMEPOS suppliers. She works closely with the Centers for Medicare/Medicaid Services (CMS) to ensure BOC’s accredited facilities comply with CMS’s rigorous standards. Additionally, Wendy is a sought-after and frequent speaker on facility accreditation topics at industry events.
Amy K. Riordan, CPhT
Manager, Facility Accreditation
410.581.6222, ext. 417
amy.riordan@bocusa.org
Amy manages the day-to-day operations of the Facility Accreditation Department which includes monitoring quality, effectiveness, efficiency and above all, customer service. Her work with the Centers for Medicare and Medicaid (CMS) and the Maryland Insurance Administration (MIA), as well as her pharmacy technician certification help her understand the needs of facilities seeking accreditation.
Debbie Smith
Facility Accreditation Coordinator
410.581.6222, ext. 408
debbie.smith@bocusa.org
Debbie processes applications for suppliers seeking accreditation or reaccreditation. She assists suppliers in submitting the appropriate documentation and required fees. She also maintains the weekly CMS report of all facilities who have earned BOC accreditation.
Annette Aldridge
Facility Accreditation Survey Coordinator
410.581.6222, ext. 409
annette.aldridge@bocusa.org
Annette coordinates site surveys, an important aspect of the accreditation application process. She ensures that surveys are assigned and completed promptly.
Dana Finn
Facility Accreditation Survey Review Coordinator
410.581.6222, ext. 412
dana.finn@bocusa.org
Dana coordinates site survey reviews. Dana ensures that suppliers receive their accreditation results promptly. When appropriate, she also communicates and clarifies any deficiencies and follow-up requirements.
Neville Jones
Facility Accreditation Coordinator
410.581.6222, ext. 416
neville.jones@bocusa.org
Neville is responsible for ensuring that new supplier applications, renewals, and reaccreditation applications are received and processed in a timely manner. He also prepares monthly invoices and processes all accreditation payments for current BOC accredited suppliers.